Dispute and Chargeback Policy
In the event of a dispute between the Recipient and the Contractor, the Contractor reserves the right to retain the initial deposit. At the Contractor’s sole discretion, a full or partial refund of the deposit may be issued, proportionate to the number of hours worked on website development. Upon completion of the website, if the Recipient refuses to pay the remaining balance, is unresponsive, or otherwise avoids payment, the Contractor reserves the right to charge the Recipient’s credit or debit card for the outstanding amount.
If the Recipient initiates a chargeback or otherwise forcibly obtains a refund for services rendered, the Contractor will provide this signed agreement, the credit card authorization form, and proof of completed work to the payment processing authority to dispute the chargeback. Additionally, the Contractor will impose a $100 administrative fee, along with the remaining balance, to cover the inconvenience of collection efforts.
Should a dispute result in legal action, the prevailing party shall be entitled to reasonable compensation for attorney’s fees and associated costs.